My wife wanted to be in touch with our son and daughter-in-law residing in Muscat on a regular basis. The ISD calls BSNL landlines or the usage of mobiles attracted high rates of tariff. My son suggested that we get an android mobile phone and download an application called Viber with which we could talk everyday provided we had a wi-fi internet connection! We geared up to buy this android phone and went to Phoenix Mall on Whitefield Road and headed to Univercell communications who keep advertising heavily for sale of mobiles.
An enthusiastic sales man showed us some phones and explained the difference between Android and window based phones. We explained the need to use an application known as Viber and wanted him to sell us a phone that could use the apps that we needed.
Nokia Limia 710 is your answer said the sales guy! We asked him if it would support the Viber apps, he said yes! we showed our interest to buy but insisted that he download the Viber apps and show it to us. He insisted that we pay the bill first and assured us that he will download it for us and make it available for voice calls. We paid the bill and he explained the salient features which did not interest us and we insisted that he download the apps that we wanted. He took some time and downloaded the said apps on to the phone. We had to register our mobile number with the concerned and did everything that was needed. There was a message on the phone that the voice call usage in respect of Viber was not available and that Windows are making efforts to get it at the soonest!! We did not want the phone as it was of no use to us as we did not get the thing we wanted. The salesman called his senior and senior ahead to discuss this problem without any proper response or assurance! In the meantime, we had already wasted a solid 1 1/2 hours in the shop trying to understand the complex problems surrounding the "Viber" apps.
We demanded cancellation of sales and refund of money. The salesman insisted that they have already created an on-line billing process and that it was not possible to cancel the sales! We blew our top and insisted that we wanted refund of money and it is a clear case of cheating the customer on false promises.
The sales guy offered yet another mobile "Samsung" that could support the apps that we wanted. These assurances were insufficient to create any confidence in us and we stood on our ground for refund. Finally, the man on the cash counter punched a few numbers on a different machine and got the transaction cancelled.
All that I would like to say is that the persons at the stores are not trained enough to explain the functions of the mobiles that they are selling and do not know the products at all. Their only ambition and target is to sell the mobiles at any cost! There is no conscious effort to keep up the prestige and value of the company that they work for. They have at least lost one customer who is dissatisfied with their service and vowed not to enter their premises any more? will Nokia or Univercell communications take a note and address my complaint?
An enthusiastic sales man showed us some phones and explained the difference between Android and window based phones. We explained the need to use an application known as Viber and wanted him to sell us a phone that could use the apps that we needed.
Nokia Limia 710 is your answer said the sales guy! We asked him if it would support the Viber apps, he said yes! we showed our interest to buy but insisted that he download the Viber apps and show it to us. He insisted that we pay the bill first and assured us that he will download it for us and make it available for voice calls. We paid the bill and he explained the salient features which did not interest us and we insisted that he download the apps that we wanted. He took some time and downloaded the said apps on to the phone. We had to register our mobile number with the concerned and did everything that was needed. There was a message on the phone that the voice call usage in respect of Viber was not available and that Windows are making efforts to get it at the soonest!! We did not want the phone as it was of no use to us as we did not get the thing we wanted. The salesman called his senior and senior ahead to discuss this problem without any proper response or assurance! In the meantime, we had already wasted a solid 1 1/2 hours in the shop trying to understand the complex problems surrounding the "Viber" apps.We demanded cancellation of sales and refund of money. The salesman insisted that they have already created an on-line billing process and that it was not possible to cancel the sales! We blew our top and insisted that we wanted refund of money and it is a clear case of cheating the customer on false promises.
The sales guy offered yet another mobile "Samsung" that could support the apps that we wanted. These assurances were insufficient to create any confidence in us and we stood on our ground for refund. Finally, the man on the cash counter punched a few numbers on a different machine and got the transaction cancelled.
All that I would like to say is that the persons at the stores are not trained enough to explain the functions of the mobiles that they are selling and do not know the products at all. Their only ambition and target is to sell the mobiles at any cost! There is no conscious effort to keep up the prestige and value of the company that they work for. They have at least lost one customer who is dissatisfied with their service and vowed not to enter their premises any more? will Nokia or Univercell communications take a note and address my complaint?
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